Frequently Asked Questions

Do you come to me?

Ecotize CleanBed is a mobile service that comes to your home to save you lugging your bed around.  Our current service area is from Albany to Papakura and Massey to Maraetai.  Areas outside this may be available at an extra cost.

Do I need to be home?

CleanBed operators are experienced and trust worthy people.  So long as you have arranged access to the beds, and clear identification of what you would like them to do, you are welcome to leave them to it.  The operator will leave you a report to show the effectiveness of their work.

Can I bring my mattress to you?

We do not currently have facilities for cleaning beds at our premise so it's much simpler to clean them at your home. 

Will having my bed cleaned help my allergies?

While a healthy sleeping environment will never heal a persons allergies, international studies show that  the processes CleanBed uses will significantly reduce exposure to the dust mite allergies while in bed and thus reduce the symptoms they cause.

How long until I can us my bed again?

Because the steam is super-hot dry steam, the bed is usually tuoch dry within 10 minutes and ready to be made 30 minutes after the service.  This time frame is extended to 1 hour if an antimicrobial is applied as the coating will need time to dry.

How often should I have my bed sanitised?

Studys show that even a brand new mattress can reach high populations of dustmites and bacteria within 6 months, however customers who have their beds treated with an antimicrobial can extend their treatments to 12-18months.

If you are in the hospitality industry or have lots of different people staying in your bed, please contact us about our Regular sanitisation programme to give your guest peace of mind.

Is CleanBed safe for second hand cot mattresses?

There is clear research showing there is a link between Sudden Infant Death and the use of second hand cot mattresses, and it is expected this is because of a toxic bacteria that can grow in mattresses. However they have been unable to clarify this any further.  They state that it is not necessary for every baby to have a new mattress, but that it should be Clean, Firm and Well Fitting.

CleanBed can Steam Clean and sanitise any cot mattress to eliminate all bacteria making it safe for a new baby. We still recommend the use of a quality waterproof mattress protector, which your service technician can provide you with.

Dr Richard Wilson, a pediatrician speaking on behalf of the Foundation for the Study of Infant Deaths, said: "Babies are safest sleeping on their backs on clean, firm, well-fitting mattresses.

What else does CleanBed clean?

The Ecotize team can apply the same principles they apply principles of cleaning to a wide range of challenges and projects throughout your home or building. Some of the great success stories have come from:

- Carpet Sanitisation that cleans and extends your carpets life

- Curtain Cleaning without having to take them down

- Mould remediation in damp areas, removing and preventing future growth

- Tile and grout cleaning

- Soft Furniture Cleaning

Can you remove marks or stains from my mattress?

When it comes to stains on mattresses there is always a compromise. Unfortunately what is required to remove visual stains (more moisture and often harsh cleaners) can cause more damage to the mattress than good. What we focus on is ensuring the mattress stays healthy and safe while lightening up the marks as much as possible. Our service will kill any mould that will be growing as a result of the excess moisture, as well as dust mites and bacteria. As a result the mark is often lightened but not removed.

We recommend if the visual aspect is important to you that you invest in a quality mattress protector after our service so you know the bed is safe and healthy, and looks good as well.

CleanBed understands we are entering your personal space and carries out its service in a respectful manner. If your mattress is marked, don't worry, it's part of life and most mattresses are. Sometimes the dry steam removes the marks, but it always sanitises them. Our work is always carried out discreetly and privately.

Will the process remove Odours?

YES.  The high temperatures of the steam kill the bacteria that are causing the odours, be it from urine, mould or just a general mustiness.  It even passes the "pregnant nose test".  Often some smells (particularly mould) can go unnoticed until a woman becomes pregnant and her sense of smell is heightened.  CleanBed has had great results with eliminating these odours and leaving the bed smelling fresh again.  The only smells that can't be removed are chemical smells like pesticides or fumigation treatments. Another good reason to avoid chemicals!

What's wrong with Shampoos and Regular cleaners?

Most cleaning products (even home made eco products) leave behind a residue. That residue actually attracts more dirt meaning the surface gets dirty faster than before you cleaned it. Try putting soap on one of your fingers, and instead of rinsing that soap off, let it dry. Unsurprizingly that finger will feel sticky and you will likely find that in a short period of time, that finger is dirtier than the others. This is what happens when cleaning residues are not rinsed thoroughly. A very common problem especially in soft furnishings and carpets.

How do you clean without any cleaning products?

CleanBed uses the priciples of physics as oppossed to creating a chemical reaction to kill bacteria.  Instant high temperatures created by the Super-hot dry steam kill any nasties.  No living organisims can survive at the temperatures where steam is created.  Our antimicrobial coatings also kill using a physical process as oppossed to a cheamical one.

What about the dustmites in the rest of my home?

CleanBed can take the same technologies used in serilising your bed to deep clean and sanitise the rest of your home.  If you suffer from dust allegies, it is recomended that you have your carpets, couches, and curtains sanitised without chemicals regularly to reduce the dust mite population in your home.

Who operates CleanBed?

The CleanBed is programme run by Ecotize NZ Ltd specialising in chemical free programmed sanitization of beds, mattresses and pillows for residential customers and the hospitality and aged care industries . Our service also extends to the elimination of Bed Bugs without chemicals! Our method allows the bed to be used within hours of treatment so there is minimal room downtime. 

Do you clean cot/bassinet mattresses?

Yes we do.  The CleanBed system eliminates dust mites, bacteria, mold and other organisms that build up in children's beds and makes it fresh again.  Children's beds get a hard life so it is a very good idea to have them cleaned regularly.  The price for a cot or bassinet mattress is $30.00

How long does the procedure take?

To clean the averages families beds can take up to 3 hours, however please feel free to contact us with your specific requirements for an estimate.

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